COURSE DETAILS

Course Name : Technical Support NQF L4

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology

Modules Fundamentals

• *Oral communication
• *Interpretation of Information
• *Occupational Learning
• *Communicative contexts
• *Shape and motion in 2 -and-3 dimensional space
• *Monitoring of Financial Aspects

Core

• *Safety in a computer environment
• *Principles of computer networks
• *Problem solving strategies
• *Service levels
• *Testing of IT Systems
• *Information Systems Departments
• *Computer systems & Hardware
• *Computer Architecture concepts
• *Data Storage
• *Computer Technology
• *Problem Solving

Electives

• *Network Installation
• *Repairing of Computers
• *Computer Cabling
• *Installation of photocopier machines

Skills:

*End user computing and Help-desk support.

Possible employment:

*Network technician, Web developer and Support technician.