COURSE DETAILS

Course Name : Systems Support NQF L5

To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

Module Fundamentals

• *User computer technology to research a computer topic
• *Work as a project team member
• *Resolving problems for single-user and multi user computer
• *Conduct a technical practitioners meeting
• *Demonstrate an awareness of ethics and professionalism
• *Understanding of estimating a unit of work and implications of late delivery
• *Explain the principles of business and the role of information’s technology
• *Writing business reports in Retail/Wholesale practices

Core

• *Administer a local area computer network
• *Understanding computer network architecture and standards
• *Understanding of issues affecting the management of LAN
• *Understanding of local area computer computer networks
• *Understanding of the concepts of Multi-User computer Operating systems
• *Demonstrate an understanding of WAN’s, comparing the with LAN’s
• *Demonstrate appropriate customer care in the context of IT support
• *Describe enterprise systems management and its role in IT systems support
• *Design a local area computer network
• *Install and commission a local area computer network
• *Monitor and maintain a multi-user networked operating systems
• *Test Networked IT systems against given specifications

Electives

• *Computer Database Management Systems
• *Database access for a computer application
• *High-volume/High-Speed computer cabling for server computer system
• *Change management for computer systems
• *Maintain and repair photocopier machines

Career Path:

Systems support analyst, Systems support specialist and Systems support technician.