Course Name : Systems Support NQF L5

To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

Module Fundamentals

  • *User computer technology to research a computer topic
  • *Work as a project team member
  • *Resolving problems for single-user and multi user computer
  • *Conduct a technical practitioners meeting
  • *Demonstrate an awareness of ethics and professionalism
  • *Understanding of estimating a unit of work and implications of late delivery
  • *Explain the principles of business and the role of information’s technology
  • *Writing business reports in Retail/Wholesale practices


  • *Administer a local area computer network
  • *Understanding computer network architecture and standards
  • *Understanding of issues affecting the management of LAN
  • *Understanding of local area computer computer networks
  • *Understanding of the concepts of Multi-User computer Operating systems
  • *Demonstrate an understanding of WAN’s, comparing the with LAN’s
  • *Demonstrate appropriate customer care in the context of IT support
  • *Describe enterprise systems management and its role in IT systems support
  • *Design a local area computer network
  • *Install and commission a local area computer network
  • *Monitor and maintain a multi-user networked operating systems
  • *Test Networked IT systems against given specifications


  • *Computer Database Management Systems
  • *Database access for a computer application
  • *High-volume/High-Speed computer cabling for server computer system
  • *Change management for computer systems
  • *Maintain and repair photocopier machines

Career Path:

Systems support analyst, Systems support specialist and Systems support technician.

Duration Registration Full Payment Monthly
3 years R1 500 R28 000 R2 334

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