Overview
The Customer Service Excellence one‑day voucher is designed to develop skills for delivering professional customer service. It is ideal for professionals, students, and job seekers who want to gain practical customer service skills quickly and affordably. The training is delivered online, in a classroom, or on weekends — giving you full flexibility.
Each voucher includes live training, digital notes, a certificate of completion, and practical exercises. The voucher is valid for 3 months from the date of purchase.
What You Will Learn
- Service Mindset: Develop a customer‑focused attitude and professional approach.
- Communication Skills: Use verbal and non‑verbal communication effectively with customers.
- Active Listening: Understand customer needs and concerns through active listening techniques.
- Handling Complaints: Resolve customer complaints and difficult situations professionally.
- Service Standards: Deliver service that meets and exceeds customer expectations.
- Building Rapport: Establish trust and positive relationships with customers.
- Telephone & Email Etiquette: Communicate professionally via phone and email.
Modules
Core Customer Service Skills
Service Mindset
Communication
Active Listening
Complaint Handling
Service Standards
Building Rapport
Telephone Etiquette
Email Etiquette
Who Should Take It
- Customer Service Professionals who want to enhance their service delivery skills.
- Front‑line Staff who interact with customers daily.
- Students who want to build employability skills.
- Job Seekers who want a valuable credential to add to their CV.
- Career Changers who want to move into customer‑facing roles.
Voucher includes: Training, digital notes, certificate, practical exercises. Valid for 3 months.
Pricing & Delivery
Duration: One day (8 hours) – flexible dates
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Delivery: Online, Classroom, or Weekend
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Validity: 3 months
R250
All‑inclusive voucher — training, notes, certificate, exercises
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Certificate included: Receive a digital certificate upon completion.
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Digital notes & exercises available for download.
Enrol with Voucher →
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